A website everyone
can walk into.

Beyond Offline builds for independent retailers, and a real storefront welcomes every customer through the door. Our website (and the storefronts we build for our clients) should do the same. We treat digital accessibility as a core part of good craft, not a checklist tacked on at the end of a project.

We aim for WCAG 2.2 Level AA conformance across beyondoffline.com and treat the U.S. Section 508 standards and the European EN 301 549 as parallel benchmarks for our enterprise clients.

Our process bakes accessibility into every phase of a project, not just the QA pass at the end. In practice, that means:

• Design. Color palettes are chosen for at least 4.5:1 contrast on body copy and 3:1 on large text and UI components, and verified with automated tools and spot checks.
• Typography. We avoid type smaller than 14px for content, support browser zoom up to 200%, and use generous line-height for readability.
• Markup. Pages use semantic HTML (main, nav, section, proper heading order) and progressively enhanced interactive components built on Radix UI primitives with ARIA roles and labels where needed.
• Keyboard.Every interactive element is reachable and operable with a keyboard, with a clearly visible focus indicator that we don't override.
• Motion. We respect prefers-reduced-motion, avoid auto-playing video with sound, and never rely on animation alone to convey meaning.
• Forms. Inputs have visible labels (not just placeholders), error messages are programmatically associated, and required fields are marked in text, not color alone.
• Media. Photographs that carry meaning have descriptive alt text; decorative imagery is marked as such; videos are captioned.

Every release is checked against an internal accessibility checklist that combines automated and manual testing:

• Automated audits using axe-core and Lighthouse on every page template before release.
• Manual keyboard-only walkthroughs of every primary user flow.
• Screen reader testing with VoiceOver on macOS/iOS and NVDA on Windows.
• Reduced-motion, high-contrast, and 200% zoom checks.
• Annual third-party audit of beyondoffline.com and our flagship client storefronts.

The most recent third-party audit was completed in February 2026; outstanding items from that audit are tracked publicly in our team's issue tracker and resolved on a rolling basis.

We are honest about what isn't perfect yet. As of the effective date above, we are aware of the following limitations and are actively working on them:

• Some long-form case study photography lacks fully descriptive alt text and currently has functional fallbacks; richer descriptions are being written.
• The Online Revenue Potential Calculator's slider controls have keyboard support but could communicate their current value more clearly to assistive technology; an update is in development.
• Embedded third-party content (videos, maps) may not meet our internal standard. Where possible we link out to accessible alternatives.

If you encounter something that isn't on this list, please tell us. See below.

If you experience a barrier on beyondoffline.comor on a website we've built, we want to hear from you. The fastest way to reach a human is by email; phone and mail also work.

Email: accessibility@beyondoffline.com
Phone: +1 (929) 695-6419 (Mon–Fri, 9am–6pm ET)
Mail: Beyond Offline, Inc., Attn: Accessibility, 31 Howard St, New York, NY 10013

Please include the page or feature you were using, the assistive technology you had on (if any), and a brief description of the issue. We aim to acknowledge every report within two business days and resolve confirmed issues within thirty days, prioritizing those that block core functionality.

We test our website with the latest stable versions of Safari, Chrome, Firefox, and Edge, paired with VoiceOver, NVDA, and JAWS. Older browsers (Internet Explorer, very early versions of Edge) are not supported and may not render correctly.

We also support the assistive features built into operating systems (system-wide font size, contrast modes, and reduced motion) and design our interfaces to respect those preferences automatically.

If you've contacted us about an accessibility issue and aren't satisfied with the response, you may escalate to:

• U.S.:The U.S. Department of Justice's ADA Information Line at +1 (800) 514-0301 or file a complaint with the DOJ.
• EU: The accessibility enforcement body in your member state (the list is maintained at ec.europa.eu).

We'd strongly prefer to resolve issues directly, but we recognize and respect your right to file a formal complaint at any point.