Your data, in
plain English.

Beyond Offline, Inc. (“Beyond Offline,” “we,” “us”) is a New York retail agency. We collect the minimum amount of information needed to run our website, respond to inquiries, and deliver work for our clients. We don't sell your data, we don't run ad networks, and we don't share your information with third parties for their own marketing.

This page explains the details. If you only have thirty seconds, the bullet list is enough:

• We collect contact information you give us through forms and email.
• We use privacy-friendly analytics to understand which pages are useful.
• Client project data is treated as confidential and stays in systems you control wherever possible.
• You can request a copy or deletion of your data at any time.

Information you provide.When you fill out an inquiry form, subscribe to our newsletter, or email us, we receive the information you choose to share, typically your name, email address, store name, location, and a description of what you're trying to do online.

Information from our website. Our hosting provider records standard server logs (IP address, browser type, page visited, timestamp) for security and debugging. We use a privacy-respecting analytics tool that reports aggregated, anonymized traffic patterns and does not build cross-site profiles of visitors.

Information from client engagements.When you hire us, we may receive access to your store's point-of-sale data, e-commerce platform, marketing tools, and cloud accounts. We treat this as confidential under our Master Services Agreement.

We do not knowingly collect information from anyone under 16.

We use the information described above to:

• Reply to your inquiries and proposals.
• Deliver and improve client work, including building storefronts, running marketing campaigns, and reporting on results.
• Send our monthly “Shopkeeper's Dispatch” newsletter to people who've subscribed (you can unsubscribe in any email).
• Keep our website and infrastructure secure and operational.
• Comply with our legal obligations (taxes, contracts, accounting).

We do not use your data for automated decision-making that has legal or similarly significant effects on you.

We share information with a small number of carefully chosen vendors that help us run our business, for example:

• Hosting and infrastructure (Vercel, Cloudflare).
• Email and CRM (Postmark for transactional email, a privacy-respecting CRM for sales notes).
• Analytics (a cookie-less, privacy-first analytics provider).
• Accounting and payroll (for invoicing and contractor payments).

Each vendor is bound by a written data processing agreement limiting them to using your information only on our instructions. We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.

We may disclose information if required by law, subpoena, or a good-faith belief that disclosure is necessary to protect rights, property, or safety.

We keep inquiry-form submissions for up to 24 months unless you become a client (in which case we keep them for the life of the engagement plus 7 years for tax and contractual reasons). Newsletter subscriptions are kept until you unsubscribe. Server logs are kept for 30 days.

Client project data is kept according to the retention terms of your Master Services Agreement and is deleted or returned at the end of the engagement on request.

Depending on where you live (including under the GDPR, the California Consumer Privacy Act, and similar laws in Colorado, Connecticut, Virginia, and other states), you may have the right to:

• Know what personal information we hold about you.
• Request a copy of that information.
• Correct information that is inaccurate.
• Request deletion of your information.
• Opt out of certain processing, including any “sale” or “sharing” (we don't do either, but the right exists regardless).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email privacy@beyondoffline.com. We'll verify your identity and respond within 30 days. We will not discriminate against you for exercising any of these rights.

Our site uses a small number of strictly-necessary cookies for security and session management. We do not use advertising cookies, and we do not embed third-party trackers that build cross-site profiles.

Our analytics provider does not use cookies and does not fingerprint visitors. You can use any standard ad-blocker or privacy extension to further restrict what runs in your browser; nothing on our site depends on tracking to function.

Beyond Offline is based in the United States. If you are visiting from outside the U.S., be aware that your information will be transferred to and processed in the U.S. and other countries where our service providers operate. Where required, we use Standard Contractual Clauses or other approved transfer mechanisms.

When we update this policy materially, we'll post the new effective date at the top of this page and, where it affects existing contacts or clients, send a notification by email. The previous version will be available on request.

Beyond Offline, Inc.
31 Howard St
New York, NY 10013
privacy@beyondoffline.com